WESTMED
Wide Range of Services

Services


WESTMED Practice Partners provides the technology plus the experience and infrastructure to enable physicians’ practices and hospitals to maximize clinical quality and outcomes. As a national leader in the healthcare delivery model , WPP is positioned to provide superior medical management services.

 

Contact Center

WESTMED Practice Partners’ Contact Center provides inbound, outbound, and online services to patients and providers. Our contact center associates deliver high quality customer service at an operationally efficient cost. We follow HIPAA Privacy and Security regulations, which are mandated by the federal government to protect identifiable patient information.

Our services include but are not limited to the following: 

Inbound Services: 
 

      • Appointment scheduling
      • Messages to providers
      • Requests for prescription drug refills
      • Dedicated phone lines to ensure doctor-to-doctor or hospital –to-doctor calls are answered and messages are routed as top priority

    Outbound Services:

      • Preventive care reminder calls to assist patients in managing their healthcare
      • Automated appointment reminders with feedback options to confirm, cancel or reschedule appointments

    Online Services:

      • Provide patients with a convenient way to update insurance and demographic information
      • Enable patients to make online appointments such as physical exams, new or active health problems, well child exams, routine OB/GYN exams and certain radiology tests


Contact Center

Clinical Programs

Credentialing

Construction and Facility Design

Finance

Human Resources

Information Technology

Marketing

Revenue Cycle Management

Risk Management

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